WHERE IS MY ORDER?

All orders placed Monday-Friday are expected to ship within 3-7 business days unless otherwise stated on the product description. Many "Pre-Order" items will have their own unique shipping time frame, so please be sure to look before you checkout. Don't panic - we are working hard to ensure your orders get out as quickly as possible!

WHAT IS MEDIA MAIL?

Media mail is a modern and more affordable way of shipping media (vinyl, CDs, cassettes) via mail. On average, media mail shipment takes roughly three to ten business days to arrive depending on location. Over the years, we have seen media mail be super efficient in regard to turnaround but also have some issues! 

I PRE-ORDERED FROM YOU GUYS MONTHS AGO, WHERE IS MY ORDER?

We try to list pre-orders appropriately when it comes to turnaround. We personally as collectors understand that waiting on pre-orders coming in the mail is not fun. During the pandemic, all plants are EXTREMELY backed up with orders and are having to work on specific guidelines. With this, it means that turnaround times are unfortunately longer than one would expect. We tend to give periodic updates on our socials to give transparency for peace at mind.

THE RECORD I RECEIVED LOOKS DIFFERENT THAN THE MOCK UP YOU HAVE POSTED ON THE SITE?

We do our best to make mocks as accurate as possible to what we order for our releases. Obviously, some effects are hard to create because with little amount of plants manufacturing said effect, means less resources to use for mocks. However, we do the best we can and always tend to add a disclaimer that actual product may vary from mock up.

MY RECORD IS DAMAGED, CAN I GET ANOTHER ONE OR A NEW JACKET?

YES. We of course do not want you to have a banged up record due to shipment. We are constantly seeking new ways on how to make our packaging better for you. Typically, when we do a release, we get extra jackets. Overage jackets are not guaranteed, but if we have them, we're happy to hand them out for replacements!

CAN I GET A REFUND OR EXCHANGE ON MY ORDER? CAN I GET MY ORDER RESHIPPED TO ME?

All Return/Exchange requests must be made within 30 days of the shipment Delivery Date.
Items must be in original/unwashed/unworn condition to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are not responsible for exchange/return shipping costs incurred.

Please EMAIL support@downrightmerchandise.net for any Returns or Exchanges BEFORE sending your order back to us.

Exchanges and returns can be shipped to:

Down Right Merchandise
ATTN: Returns / Exchanges
55 Chase St.
Floor 3
Methuen, MA 01844

*Please include a note requesting a new size or refund for the item(s).*

Any item that is returned to our distributor Down Right Merchandise as a Return-to-Sender will automatically be refunded and the item will be processed back in stock. If you see that your shipment is being sent back to us as a Return-to-Sender and you’d like to have it reshipped, please contact the team at DRM at the support@downrightmerchandise.net for assistance. A new invoice for shipping costs will be sent and once invoice is paid—they will resend the product.

**Policy is subject to change and match policies of new United States distributor and fulfillment company once transferred in 2022**